In Washington, After flight cancellations disruptions this past week due to an intense winter storm, President Joe Biden promised that his administration will hold airlines responsible.

flight cancellations

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“Nationally, thousands of flights have been cancelled during the holidays. In a tweet on Tuesday, Biden stated that “Our Administration is working to guarantee that airlines are held accountable. Visit the @USDOT dashboard if you’ve been impacted by flight cancellations to check if you qualify for reimbursement.

This week, thousands of flights were cancelled, many of which were operated by Southwest Airlines. According to the tracking website Flight Aware, which monitors flight status in real time, almost 4,000 domestic flights within the United States were cancelled on Monday.

According to FlightAware, more than 2,900 Southwest flights were cancelled on Monday, more than 2,500 on Tuesday, and almost 2,500 on Wednesday.

On Tuesday, it was announced by the Department of Transportation that it would investigate the aircraft cancellations that left thousands of people stuck at airports.

Southwest has an unacceptable percentage of cancellations and delays, and there have been allegations of slow customer service, according to a tweet from USDOT. The Department will investigate whether cancellations were preventable and whether Southwest is adhering to its customer service strategy.

The investigation into the reasons behind Southwest Airlines’ cancellations was also announced by a Senate committee.

Sen. Maria Cantwell, D-Wash., chair of the Senate Committee on Commerce, Science, and Transportation, said in a statement that the committee “will be looking into the origins of these delays and its impact on consumers.””Many airlines fall short when it comes to informing passengers of flight cancellations. Strong consumer protections are necessary, including an updated consumer refund regulation, said Cantwell.

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Also requesting further compensation for the cancellations is Southwest Airlines, according to a number of members of Congress.

Sens. Edward Markey, D-Mass., and Richard Blumenthal, D-Conn., said in a joint statement that Southwest cannot avoid paying passengers by claiming that these flight cancellations were brought on by recent winter storms, as airline executives have stated that the cancellations were primarily due to a failure of its internal system.

The senators issued a statement in which they claimed that Southwest had “no practical way to make this right for those travelers whose Christmas have been wrecked.” “However, the corporation can begin by fairly paying passengers whose flights were cancelled, including significant monetary compensation for the interruption to their holiday plans in addition to rebooked tickets, ticket refunds, and hotel, meal, and transportation reimbursement.”